Shipping Policy

1. Shipping Options:
Standard Shipping: Delivered in 10-12 business days.
Expedited Shipping: Delivered in 5-7 business days.
Same-Day Shipping: Available for orders placed by 5 PM local time within Surat city.
International Shipping: Available to select countries. Delivery times and costs vary. Please check at checkout.

2. Shipping Costs:

Flat Rate: 200/- for standard shipping on orders under 1000 /-.
Free Shipping: On orders over 5000/-.

3. Delivery Timeframes:

Processing Time: Orders are processed within 1-2 business days.
Holidays: Please expect delays during major holidays.

4. Order Tracking:

Tracking Information: You will receive a tracking number via email once your order has shipped.

5. Shipping Restrictions:

Delivery Areas: We do not ship to P.O. Boxes or APO/FPO addresses.
Size Limits: Orders over 5 tons may incur additional shipping charges.

6. Lost or Damaged Orders:

Lost Orders: If your order has not arrived within the estimated delivery time, please contact us at Customer.sales@atspl.org/+91-6358-801411.
Damaged Orders: Contact us within 24 hours of receipt with photos of the damage to file a claim.

7. Returns and Exchanges:

Returns: Refer to our Return Policy for details on returns and exchanges.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

8. Customer Service Contact:

Support: For shipping inquiries, contact us at Customer.sales@atspl.org/+91-6358-801411.

9. Customs and Duties:

International Orders: Customs fees and duties are the responsibility of the customer. These charges are not included in our shipping costs.

10. Policy Updates:

Changes: We may update our shipping policy from time to time. Please review this policy periodically.